Sales & Service Quality Programs
Today’s competitive market environment requires outstanding customer service and salesmanship. Datatron understands the challenges you face, and, together we partner with you to achieve your objectives.
Our Sales and Service Quality Evaluation Program monitors your service levels, sales skills and the behavioral attributes of your customer service team. Identifying your strengths and opportunities allows us to provide you tailored training critical to your company's success.
Our basic program addresses:
• The effectiveness of your delivery channels
• Product knowledge
• Problem resolution skills and objection handling
• Sales probing and related cross-sell skills
• Closing and fulfillment tactics
Datatron also conducts proprietary post-encounter and customer satisfaction surveys that offer instant feedback on real experiences.
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